CHAT AND EMAIL PROCESS JOB OPENINGS IN BANGALORE

Company name confidential

Hyderabad, Chennai, Bengaluru

Fresher

3 - 3.5 LPA

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Posted 12 hours ago
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Job Description

Description

This position is for freshers/entry-level candidates looking to start their career in customer service. The role involves interacting with customers through chat and email to provide support, resolve issues, and enhance their overall experience.

Responsibilities

Respond to customer inquiries via chat and email in a timely and professional manner.
Assist customers in navigating the company's products and services.
Resolve customer issues and complaints effectively while maintaining high satisfaction levels.
Document customer interactions and feedback accurately in the system.
Collaborate with team members and other departments to enhance customer experience.

Skills and Qualifications

Excellent written and verbal communication skills in English.
Proficiency in using chat and email platforms.
Strong problem-solving skills and ability to think critically.
Familiarity with customer service software and tools.
Ability to work in a fast-paced environment and manage multiple tasks effectively.

Spotlight

Cafeteria, Office gym, Office cab/shuttle

Education

Master OF Business Administration (M.B.A), PGDM, PGP, Master of Public Administration (MPA), Bachelor of Business Administration (B.B.A), Master of Library & Information Science (MLIS), Doctor of Business Administration (DBA), Post Graduate Programme in Management for Executives (PGPX), Bachelor Of Technology (B.Tech/B.E), Masters in Technology (M.Tech/M.E), Bachelor of Science (B.Sc), Bachelor of Arts (B.A), Bachelor of Commerce (B.Com), Post Graduate Diploma in Computer Applications (PGDCA), Master in Computer Application (M.C.A), Bachelor Of Computer Application (B.C.A)