Chapter Lead and Test Manager -Digital Services Testing

is a global leader in the elevator and escalator industry, making people's journeys safe, convenient, and reliable with smart and sustainable People Flow. In a world where cities are constantly evolving and more and more people choose to live in them, we at KONE stand with one clear aim: to shape the future of cities. We make urban life more vibrant and livable. And we do it by enabling safe, sustainable, and effortless people flow for all. We help cities leave a positive mark on the planet - for the next century and beyond. We shape the future of cities.

KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world - escalators and elevators - with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.

KONE R&D brings together top talent from different disciplines into an industry-leading product and technology organization. We thrive in solving complex customer challenges, connecting legacy with the latest technologies across hardware and software engineering. In fact, roughly half of our R&D roles are in software. Agile ways of working mean that we are better able to meet our customers rapidly evolving needs for speed and innovation, in a global environment.

R&D unit in KTI is responsible for developing digital services at KONE. It's the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem. Our common goal at KONE is to keep the end users safe and people flow uninterrupted. KONE moves 2 billion people every day and that means our services can really make cities better places to live.

About the Role

As a Chapter Lead for Digital Services Testing, you will combine technical expertisewith people leadershipto build a high-performing testing chapter. You will define and implement testing strategies, drive automation, and foster a culture of continuous improvement and collaboration across squads.

Key Responsibilities

• Lead the Testing Chapter: Build and nurture a strong community of testing professionals, ensuring alignment with organizational goals.
• Define Testing Strategy: Implement a shift-left approachfor continuous delivery and quality assurance.
• Drive Test Automation: Promote and implement automation frameworks such as Robot Frameworkand Python, and optimize test architecture.
• Innovate & Improve: Introduce techniques to reduce test execution timeand enhance test quality.
• Coach & Mentor: Guide teams on testing best practices, quality aspects, and foster a culture of open communication and learning.
• Collaborate Across Tribes: Work closely with Product Owners, Developers, and other Chapter Leads to ensure seamless integration of testing practices.
• Ensure Security & Compliance: Embed security and reliability into all testing activities.
• Manage Testing Efforts: Plan, deploy, and oversee testing for releases across multiple squads.

Required Qualifications

• Proven experience in test managementand complex testing activitiesin diverse IT environments.
• Hands-on expertise in test automation frameworks(Robot Framework, Python) and test architecture.
• Strong knowledge of cloud platforms(AWS, Azure, Google Cloud).
• Familiarity with DevOps, CI/CD pipelines, and related tools.
• Experience in usability, performance, and reliability testing.
• Understanding of Quality Assurance principlesand security practices.
• Knowledge of using Gen AI Tools like Copilot
• Having Elevator / Hardware interaction knowledge is desirable

Leadership Skills

• Ability to build trust and respectwithin teams and stakeholders.
• Strong coaching and mentoring capabilities.
• Passion for working with diverse teamsand driving innovation.
• Working experience in matrix and multi cultural organization

Why Join Us

• Lead a critical chapter in a dynamic, agile organization.
• Work with cutting-edge technologies and shape the future of digital services testing.
• Be part of a culture that values continuous improvement, collaboration, and innovation.

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