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Job Description
Description
-Job Description . Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
. Account Management: Managing and driving the growth of the Channel partners/stores business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
. Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
. Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
. Work on the ground to enable network with new product launches and partner with the operations and other teams.
. Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
. Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
. Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
. Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
. Enhance Engagement with accounts to improve business and increase retention.
. Drive stores against goals (Volume, FTR and other key metrics).
. Handling day to day operational escalations and be available to round the clock to manage the issues.
. Internal/External Stake holder management.
. Support station operations and/or customer deliveries.
Key job responsibilities
People management, efficiently manage a diverse team
Derive data driven actionable insights to improve delivery & customer experience
Be proficient in both UTR & OTR operations
A day in the life
A day in the life
Start the day with Station Gemba, followed by DBR. Communicate with the team on the areas we need to improve and derive a plan for the same. Work on the deliverables for the day while also planning Out on road and Under the roof capacity for the next cycle/ day, while having loads of fun with a very engaging team.
Efficiently Plan for a 1:1 with your reportee/ manager and work on the feedback!
Basic Qualifications
- Bachelor's degree or equivalent
Preferred Qualifications
- 2+ years of performance metrics, process improvement or lean techniques experience
- Bachelor's degree within last 12 months in Engineering, Technology, Science, Operations Research, Robotics, Mathematics or related fields, or a Associate's degree and experience working for Amazon or any Amazon subsidiary or affiliate
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