If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.
Role- Channel Account Manager
Experience- 5-8 Yrs .
Location- Bangalore.
About MarketStar
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!
Focus: Operational Support, Partner Management and Communication, and Scaled India Channel Network Enablement I.
Key Responsibilities
Strategic Partnership & Ecosystem Growth:
- Top Partner Liaison: Function as the single point of contact for India Google Workspace for Education and Gemini Channel Partners, maintaining overall ownership of the relationship and health of the channel.
- Communication & Relationship Management: Improve internal and external communications to strengthen relationships across the India partner network.
- Market Problem-Solving: Actively problem-find and solve at scale to drive real change within the regional partner ecosystem.
Frontline Sales & Partner Communication
- High-Impact Event Comms: Manage end-to-end communication for key partner events (Regional Forums, Trade Shows, Partner Briefings), including invitations and post-event follow-ups.
- Demand Generation Support: Encourage partners to drive registrations for Google-hosted events like Leader Series and regional Edu on Air sessions.
- Strategic Growth Guidance: Lead calls with channel partners to share best practices, promote programs, and identify strategic opportunities to expand business.
- Outreach Execution: Execute partner-led high-volume calling and email campaigns (e.g., deep dives on Gemini or GWFE trials) to engage the longtail partner base. Manage opportunities that have been passed to partners by inbound sales dev teams.
Lifecycle & Renewal Management
- Renewals Retention: Use data and health checks to identify at-risk renewing customers, holding partners accountable for securing renewals within their book of business.
- Customer Usage and Health Tracking: Enable partners to deliver Product Usage Reviews related to customer health to ensure long-term retention and revenue growth.
- Forecasting: Provide accurate weekly, monthly, and quarterly sales forecasts.
- Escalation Management: Coordinate the prompt resolution of all channel escalations, including incentives, discount requests, and opportunity management.
Operations, Enablement & Data Hygiene
- Comprehensive Partner Training: Deliver operational and sales training on topics such as Order Management, Deal Submission, Sales Incentives, Services Incentives, and Partner Advantage.
- Onboarding & Data Governance: Support end-to-end onboarding for Tier 1 & Tier 2 partners while maintaining rigorous CRM (Salesforce/Vector) hygiene and data cleansing.
- Incentive Program Visibility: Provide dedicated support for Distributors regarding partner queries, incentive programs, and deal registration troubleshooting.
- Self-Serve Advocacy: Drive adoption of self-serve resources (e.g. Partner Briefings, Partner Drive) throughout the longtail partner network.
Skill Set Competency Requirement
- Experience 2+ years in customer service or sales; experience with demand generation and CRM tools (Salesforce).
- Technical Proficiency Excellent knowledge of Google Workspace; familiarity with Google internal tools (Billy, Admin, Vector) preferred.
- Enablement Expertise Demonstrated ability to collaborate with others, deliver training, and articulate business value to customers/partners.
- Communication Fluent in English (written and verbal); capable of translating complex data into actionable partner insights.
What's in it for you
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world's leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.
If you're up for this job, go on and hit the Apply Now button! 
