Change & Release Manager II

Key Responsibilities:

• Analyse, prioritize, classify, and schedule Requests for Change (RFCs).
• Confirm the scope, dependencies, and impact of changes on the production environment.
• Liaise with relevant parties to coordinate change building, testing, and implementation as per schedules.
• Escalate RFCs beyond the scope of the CAB to the IT Executive Committee.
• Review all implemented changes to ensure objectives are met.
• Monitor outstanding RFCs awaiting consideration or action.
• Analyze change records to identify trends or recurring issues and work with stakeholders for rectification.
• Facilitate change management process audits.
• Apply structured global change management methodology and lead related activities.
• Develop change management strategy and plans, and deliver all change management interventions.
• Work with stakeholders to create awareness, engagement, and realize the benefits of change.
• Integrate change management activities into overall project plans.
• Support execution of change initiatives across global regions and sites.

Requirements:

• Sets personal professional goals and takes accountability for own development.
• Seeks feedback and adapts behavior to improve performance.
• Strong communication and stakeholder engagement skills.
• Familiarity with ITIL framework; ITIL certification is a plus.
• Intermediate-level Excel skills.