Change Manager

Cradlepoint is seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams to drive efficient and effective change.

Key Responsibilities

• Change Management Process: Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and adhere strictly to ITIL best practices. Manage and meticulously assess the impact, risk, and scope of all IT service changes within the telecom environment. Review and prioritize changes to minimize disruption to ongoing operations.
• Change Advisory Board (CAB): Organize and chair Change Advisory Board (CAB) meetings to review significant changes, assess associated risks, and provide final approvals. Collaborate with cross-functional teams to review change requests, ensuring that all necessary approvals, validations, and testing requirements are met.
• Telecom Infrastructure: Understand and strategically manage changes specific to telecom infrastructure, such as network upgrades, system integrations, and new service launches. Ensure telecom service continuity during changes, proactively coordinating with technical teams to mitigate any risks to the network or customer experience.
• Risk and Impact Assessment: Analyze change requests thoroughly to determine the potential impact on IT services, telecom operations, and customer service. Ensure comprehensive risk assessments are conducted for all changes and robust contingency plans are in place.
• Stakeholder Communication: Act as the primary point of contact for all change-related activities within the telecom organization, ensuring clear and timely communication.
• Continuous Improvement: Analyze change management metrics and KPIs (Key Performance Indicators) to identify areas for process improvements and drive ongoing optimization.

Key Skills and Qualifications

• Education: Bachelor's Degree in IT, Telecommunications, or a related field.
• ITIL v4 Certification (or v3 equivalent) in Change Management is preferred.
• Experience: 2+ years of experience in change management roles, ideally within the telecom industry or a similar technical environment.
• Telecom Knowledge: Strong understanding of telecom networks, systems, and infrastructure.
• Project Management: Proven experience managing large-scale change projects with complex dependencies.
• Communication & Leadership: Excellent communication and leadership skills to effectively interact with technical teams, business stakeholders, and customers.
• Analytical Skills: Strong analytical skills to accurately assess risks and impacts of changes.
• Tools Proficiency: Experience with ITSM (IT Service Management) tools (e.g., BMC Remedy) and other change management tools.