Change Manager

Job Title: Change Manager

Region: India

Department: English Assessment Operations

Reports to: Head of English Assessment Operations, India Operations Centre (task managed by Head of Quality, Governance and Reporting)

Location: Hyderabad

Contract Type: Permanent

Role Type: Fixed

Job Purpose

This role is responsible for leading and delivering change management activities across a portfolio of transformation programmes and projects within Assessment Operations. Working closely with senior leaders, programme sponsors, and stakeholders across global Assessment Operations teams, the postholder will develop and implement change strategies that enable successful adoption of new ways of working, processes, and systems, ensuring that intended business benefits are realised. The role requires strong stakeholder management and influencing skills to build alignment and drive adoption across geographically dispersed teams.

The role combines strategic change leadership with hands-on delivery, including stakeholder engagement, impact assessment, communications, training support, benefits realisation, and resistance management. The postholder will be expected to work with a high degree of autonomy, proactively identifying change management needs, shaping approaches, and driving delivery across multiple initiatives. The postholder will develop and maintain change management plans, monitor organisational readiness and adoption, identify and mitigate change-related risks, and provide reporting on progress and outcomes.

A key aspect of the role is fostering a culture of collaboration and continuous improvement by working with change champions, supporting leaders through periods of change, and ensuring that transformation initiatives are effectively embedded and sustained across the organisation. Ultimately, the role helps maximise the value of investment in change programmes by ensuring people are prepared, engaged, and equipped to adopt and sustain new ways of working.

Key Responsibilities / Accountabilities

• Provide leadership, coaching and delivery of the change activity related to the portfolio of transformation programmes and projects being delivered within Assessment Operations.
• Provide management guidance and support to the Sponsor (Director, Operational Excellence) and other stakeholders in the development and execution of the change management strategy and plans.
• Apply change management methods and tools to create a strategy and plans to support adoption of the required changes which lead to the realisation of identified benefits.
• Lead the development of the benefits management plan which will include benefits realization reporting to highlight areas of progress, concerns, and proposed solutions.
• Lead and execute all aspects of change management for each initiative including impact analysis, planning, coaching, communication, resistance management and support.
• Create actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc.
• Lead change management assessments, planning, and change workshops for stakeholders impacted by the change.
• Support the communication and training needs associated with the change initiative.
• Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans.
• Integrate change management activities into project plans.
• Define and measure stakeholder change management success metrics.
• Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, and taking corrective action.
• Champion a culture of collaboration and continuous improvement, communicating change plans with change champions and supporting them with key messages.
• Additional duties - Carry out any other duties which might be reasonably expected of you by your immediate Manager or a Director.
  
  

Knowledge & Experience

Essential:

• Relevant University degree, preferably in English or Business Administration
• Typically, 8+ years of professional experience, including at least 5 years in change management roles within a large, complex organisation.
• Experience and knowledge of change management principles, methodologies, and tools. This may include exposure to recognised change management approaches and frameworks (e.g. ADKAR, Prosci, Kubler-Ross or similar), though practical application is more important than knowledge of any specific methodology.
• Experience operating autonomously and using professional judgement to determine and prioritise change interventions.
• Experience of introducing new ways of working
• Experience with large-scale organisational change programmes
• Experience in working with teams based in other time zones
• Demonstrable experience in:
• Change impact assessment and management.
• Stakeholder engagement and communications planning.
• Business readiness assessment and adoption management.
• Training and support planning for organisational change.
• Measuring, evaluating, and reporting on change outcomes and benefits realisation.
  

Desirable:

• Professional change management certification (e.g. APMG Change Management Practitioner or equivalent) is desirable but not essential.
  
  

Skills & Competencies

• Strong written and spoken English language skills, including programme management terminology at C1 level.
• Detail-oriented and thorough.
• Able to work effectively both independently and within a team-oriented, collaborative environment.
• Ability to work effectively with a wide range of stakeholders, including senior leaders and colleagues across the organisation.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Self-starter with the ability to work independently, take initiative and drive outcomes with limited direction.
• Comfortable operating in ambiguous environments and establishing structure, plans and priorities where these do not already exist.
• Ability to understand communication from team members and contractors who come from a broad spectrum of disciplines and with a variety of communication styles.
• Strong interpersonal skills.
  
  

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.

We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.

To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That's why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.