Change Management Specialist

Position: Change Management + DevOps

Location: Pune, Maharashtra

Work Mode: Onsite / Hybrid (to be confirmed)

Salary: Not specified

Job Summary:

We are seeking a Change Management + DevOps professional to manage end-to-end change enablement processes while working hands-on with modern DevOps tooling. The role bridges ITIL governance with CI/CD automation, ensuring compliant, efficient workflows across enterprise environments.

Key Responsibilities:

• Manage end-to-end Change Enablement processes aligned with ITIL and DevOps principles.
• Integrate change controls with engineering workflows using GitLab, Jenkins, and Azure DevOps.
• Automate change workflows and contribute to pipeline configuration using YAML and scripting.
• Ensure adherence to risk, audit, and compliance standards across technical environments.
• Collaborate with DevOps, Release Managers, Engineering, and Risk teams.
• Prepare governance dashboards, risk reports, and present insights to leadership.
• Identify gaps and drive improvements in change processes and DevOps alignment.
• Maintain documentation, SOPs, and knowledge base materials for change and release management.

Team Overview:

You will be part of the Service Control team, responsible for standardizing and evolving Change Enablement practices to align with CI/CD, Agile, and automated delivery workflows across the enterprise.

Required Skills & Experience:

• 4+ years in IT Change Management / Enablement roles.
• Hands-on experience with CI/CD tools: GitLab, Jenkins, Azure DevOps.
• Working knowledge of pipeline configuration (YAML, scripting).
• Solid understanding of SDLC, Agile, and DevOps methodologies.
• Proficiency with ServiceNow Change, Incident, Reporting modules.
• Strong grasp of ITIL v3 or v4 frameworks.
• Experience in governance, risk, and compliance for technical change controls.
• Excellent stakeholder management and cross-team collaboration.
• Strong reporting, analytics, and documentation capabilities.

Nice-to-Have:

• Scripting skills (Python, Shell) for workflow automation.
• DevOps Foundation or similar certifications.
• Familiarity with Infrastructure as Code (IaC) or automated testing frameworks