Change Management Lead POS &Other Business(supporting US-based transformation)

Work Location: Hyderabad, Telangana, India (Offshore)

Job Type: Contract – 6 Months (Extendable)

Experience Range: 8+ years

Hiring Need: As per business requirement

Working Hours: US business hours (shift aligned with US stakeholders)

Job Description

StrategyStack Consulting is seeking an experienced Change Management Lead to own and execute organizational change management activities for US-based fashion and specialty retail transformation programs involving Point-of-Sale (POS) and other business applications.

Based in India and working US business hours, the individual will partner remotely with US business leaders, store operations, merchandising, planning, supply chain, finance, IT, and implementation partners. The role will focus on driving business readiness, user adoption, and sustained changes in ways of working across application implementations, upgrades, and rollouts.

Key Responsibilities

Change Strategy & Impact Assessment

• Develop and manage the end-to-end change management strategy, plans, deliverables, milestones, and dependencies across application implementations, upgrades, and rollouts.
• Conduct stakeholder analysis, change impact assessments, role mapping, and current-to-future-state process impact reviews across business functions.
• Identify adoption risks and gaps early, escalate decisions, and work with business and project leads to implement corrective actions.
  
  

Stakeholder Engagement & Communications

• Coordinate remotely with US business owners, store representatives, project managers, IT teams, vendors, and offshore delivery teams during US working hours.
• Create and execute targeted communication plans, leadership messages, FAQs, newsletters, presentations, and change champion engagement activities.
• Facilitate virtual workshops, working sessions, leadership updates, and change governance meetings; provide clear status reporting and documentation.
  
  

Training, Readiness & Adoption

• Design role-based training approaches and develop or coordinate training decks, user guides, quick reference guides, job aids, and train-the-trainer materials.
• Organize virtual training sessions, track attendance and completion, collect feedback, and coordinate follow- up training with US functional owners.
• Lead business readiness assessments and maintain readiness dashboards, action plans, stakeholder concerns, and resistance management logs.
• Define and monitor adoption measures such as training completion, user readiness, system usage, support trends, and post-go-live feedback.
  
  

Deployment & Post-Go-Live Support

• Align change activities with UAT, pilot deployments, phased rollouts, cutover, go-live, and hypercare, taking into account store trading and seasonal retail calendars.
• Support post-go-live stabilization, reinforcement communications, knowledge transfer, and transition to business-as-usual support.
  
  

Ideal Candidate Profile

Experience & Qualifications

• 8+ years of relevant experience, including substantial hands-on organizational change management for POS or enterprise business application transformations.
• Experience supporting US-based stakeholders and managing change activities remotely in an offshore/onshore delivery model.
• Ability and willingness to work consistently during US business hours from India.
• Strong experience in stakeholder engagement, impact assessment, change communications, training, readiness, and adoption tracking.
• Excellent spoken and written English, facilitation, presentation, and executive communication skills.
• Proficiency with PowerPoint, Excel, Microsoft Teams, SharePoint, and project or change tracking tools.
• Ability to work independently, coordinate across multiple functions, and maintain delivery discipline without being physically present at the client site.
  
  

Preferred Experience & Certifications

• Experience in fashion, specialty retail, or omnichannel business transformation.
• Exposure to retail ERP, store POS, merchandising, inventory, supply chain, finance, CRM, or related business applications.
• Prosci, CCMP, or equivalent change management certification; Agile change credentials are an advantage.
  
  

Engagement & Working Arrangements

This is a six-month, extendable contract position based in Hyderabad, India, supporting US-based transformation programs in an offshore delivery model. The role requires consistent availability during US business hours, with working hours aligned to US stakeholders and program needs.

Skills: lead management,pos,retail erp,specialty retail,fashion,supply chain,project managers,store pos,finance,change management