Change & Release Management

TCS present an excellent opportunity for Change & Release Management

Job Location: Kolkata /Bangalore/Chennai

Experience required : 8-10 yrs

Virtual Interview date: 18-Dec-25 (Thursday)

Must-Have

• ITIL Foundation Certification
• Good communication skills (English)
• Change Management process knowledge and hands on experience of more than 5 years
• Release Management process knowledge and hands on experience of more than 5 years
• Knowledge Management process knowledge and hands on experience of more than 2 years
• Service Request Management process knowledge and hands on experience of more than 2 years
• Basic Knowledge of IT Landscape, Infrastructure, Networks, Storage, Compute.
• Analytical Thinking, Conceptual Thinking, Decision Making, Planning & Organizing, Cross-Functional Awareness

Good-to-Have

• Hands on experience in ServiceNow
• Process Knowledge and experience in all ITSM Process

Responsibility of / Expectations from the Role

1 Lead the assessment and analysis of change based on requests for change.

2 Develop implementation plans for complex requests for change, in terms of the overall assessment, approval, and schedule for implementation, rather than the technical implementation.

3 Lead the development and implementation of changes, in terms of ensuring their progress through the change management process (rather than the technical development)

4 Provide documentation including management of information and statistics on the progress of changes for stakeholders, including performance against service level agreements.

5 Promote awareness of the importance of a structured change control process, work with other service management functions to ensure effective operation of the change control process, and the consistency of procedures.

6 Ensure that changes are properly impact-assessed and authorized. Chairs meetings that review and progress the control of changes, such as change advisory boards (CABs).

7 Evaluate risks to the integrity of service environment inherent in proposed changes and change implementations (including availability, performance, security and compliance of the impacted business services).

8 Review the effectiveness of change implementation suggests improvement to organizational procedures governing change control. Participates in audits of the change control process and takes responsibility for resulting actions based on findings and recommendations.

9 Ensure implementation of information, record management policies and standard practice, ensuring that information is protected, available and accessible, and can be retrieved as required. Complies with all relevant information and data security policies and procedures

10 Ensure that release process elements are in full compliance with security policy