Description
Role : SAP Delivery Manager
Location : Chennai (Ayanambakkam)
Experience : 10 to 12 Years
Notice Period : Immediate
Role Overview
The SAP Delivery Manager leads multiple SAP transformation projects and AMS engagements. The role requires strong domain knowledge, team leadership, stakeholder management, and end-to-end delivery ownership.
Detailed Responsibilities
Project & Service Delivery :
- Lead SAP Implementation, Roll-outs, Upgrades, Migration, AMS, and Managed Services projects.
- Ensure delivery within scope, schedule, budget, and SLAs.
- Manage risks, dependencies, issues, and escalations effectively.
Customer Relationship Management
- Act as the primary point of contact for internal and external stakeholders.
- Maintain high customer satisfaction through transparent communication and proactive issue handling.
Team Management
- Lead cross-functional teams across SAP modules like FI/CO, MM, SD, PP, QM, PM, HR in ECC and S/4HANA.
- Mentor team members, ensure knowledge transfer, and enforce best practices.
Risk Management & Issue Resolution
- Identify risks early and drive mitigation strategies.
- Oversee service requests and incident resolution within defined SLAs.
Continuous Improvement
- Drive optimizations for service quality, operational efficiency, and performance.
- Analyze KPIs and implement corrective improvements.
Stakeholder Management
- Provide periodic status updates to senior leadership and business users.
- Ensure alignment between project expectations and delivery outcomes.
Other Responsibilities
- Ensure compliance with standards, audit requirements, and project governance frameworks.
- Support business development and capability building efforts.
- Manage partnerships with SAP and other technology vendors.
(ref:hirist.tech)
