Centre Head - Payroll Professional Services

Hi,

Greetings from Tasya Infra IT Solutions Pvt Limited, expertise in C-Suites CXO Senior Leadership Hiring.

We are looking for Center Head – Payroll Professional Services for Pune & Madurai. Please refer JD below and send your updated profile to [Confidential Information] along with your details. Early joiners preferred (Immediate to 30days NP only)

Willing to work from office (Pune/Madurai) :

Current Location:

Current CTC:

Expected CTC

Notice Period;

Over all exp:

Relevant exp:

Accomplishments in Payroll Leadership:

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Center Head – Payroll Professional Services

Job Location: Pune/ Madurai

Work from Office

Role Purpose

The Payroll Professional Services Center Head is responsible for leading and managing

multi-region/ country payroll implementation & operations, ensuring consistent delivery

excellence, compliance, scalability, and customer satisfaction across all supported

geographies. This role owns end-to-end payroll implementation, service delivery, people

leadership, process optimization, and operational performance.

Key Responsibilities:

1. Delivery & Operations Leadership

• Own end-to-end payroll implementation delivery for multiple regions/countries.

• Ensure timely, accurate, and compliant payroll processing across all clients and

geographies.

• Successful country go lives – accurate, compliant and on time with highest level of

customer satisfaction

• Leverage Neeyamo tools and payroll technology to implement and manage services

• Drive standardization of payroll processes while respecting country-specific statutory

requirements.

• Establish and monitor SLAs, KPIs, and quality metrics across delivery teams.

2. Customer & Stakeholder Management

• Act as senior escalation point for all the region / countries for clients and complex

delivery issues coming under span of control

• Build strong relationships with regional business leaders and key customer

stakeholders.

• Ensure high levels of customer satisfaction, retention, and account stability.

• Partner with Sales, Transition, and Customer experience teams for smooth

onboarding and growth of accounts.

3. People & Capability Leadership

• Lead and develop country / cluster leads, regional delivery managers and large

payroll teams.

• Drive a high-performance culture focused on ownership, quality, and accountability.

• Ensure adequate staffing, skill development, and succession planning.

• Define training frameworks for payroll, compliance, and customer handling.

4. Compliance & Risk Management

• Ensure adherence to country-specific payroll laws, tax regulations, and statutory

filings.

• Implement strong audit controls, maker-checker processes, and data security

practices.

• Proactively identify delivery risks and implement mitigation plans.

• Lead internal and external audits related to payroll delivery.

5. Process Excellence & Transformation

• Drive continuous improvement using Lean, Six Sigma, or best-practice frameworks.

• Lead automation and digitization initiatives to improve efficiency and accuracy.

• Partner with Technology teams to enhance payroll platforms and reporting.

• Build scalable delivery models for growth and new country additions.

6. Financial & Business Management

• Own delivery P&L or cost management for payroll operations. This includes revenue

(revenue protection & revenue expansion based on order book, cost management)

• Leverage Neeyamo technology and process improvements to increase productivity

metrics.

• Support pricing, effort estimation, and solution design for new deals and expansions.

7. Key Performance Indicators (KPIs)

• Payroll accuracy and on-time delivery

• Customer satisfaction (CSAT/NPS)

• SLA adherence

• Audit findings and compliance incidents

• Attrition and team productivity

• Cost per payslip / operational efficiency

• Revenue targets

• On time Go Live & associated customer satisfaction

8. Skills & Competencies

• Deep expertise in multi-country payroll operations

• Strong knowledge of statutory compliance across multiple regions

• Strong technology-oriented person to drive automation.

• Excellent leadership and people management skills

• Customer-centric mindset with escalation handling experience

• Strong analytical and process improvement capability

• Ability to manage complexity and scale

• Executive communication and stakeholder management

9. Experience & Qualifications

• 15+ years of experience in payroll transformation & operations, with at least 5+ years

in senior leadership roles

• Proven experience managing multi-country or regional payroll delivery centers

• Payroll Implementation experience is preferred

• Exposure to global payroll outsourcing or shared services preferred

• Bachelor's degree in Finance, HR, Business, or related field (MBA preferred)

CTC Budget: 35LPA (No Variables)

Thanks

Sujatha