Centre Head

Job Summary

We are seeking a dynamic and responsible Center Head with 2+ years of relevant experience to manage daily operations, staff coordination, student/client satisfaction, and achievement of targets. The ideal candidate should be efficient, organized, and capable of handling team supervision, customer interactions, and center performance.

Key Responsibilities

Center Operations

• Manage day-to-day activities to ensure smooth functioning of the center.
• Oversee facilities, inventory, and administrative requirements.
• Coordinate with internal teams for IT, admin, HR, and support tasks.
• Ensure implementation of standard processes and maintain documentation.

Team Coordination

• Supervise front-desk staff, trainers, and support teams.
• Assign tasks and ensure timely completion of work.
• Support team members and maintain a disciplined work environment.
• Conduct basic performance checks and report to management.

Student / Customer Management

• Handle student or client queries and ensure high satisfaction.
• Manage walk-ins, counseling, and follow-ups.
• Resolve grievances or escalate to management when needed.
• Maintain communication records and feedback sheets.

Sales & Target Support

• Support achievement of monthly center targets.
• Assist in lead follow-ups, admissions, or client onboarding.
• Participate in promotional activities, seminars, or events.
• Contribute ideas to improve center visibility and growth.

Reporting & Documentation

• Maintain daily attendance, inquiry logs, and activity reports.
• Prepare weekly/monthly MIS and share updates with management.
• Track center performance and highlight gaps for improvement.

Required Skills & Competencies

• Good communication and interpersonal skills
• Basic team supervision experience
• Strong organizational and multitasking abilities
• Customer-oriented approach
• Ability to handle pressure and meet deadlines
• Working knowledge of MS Office / Google Sheets

Educational Qualification

Graduate in any discipline

Postgraduate preferred but not mandatory