Centre Head Collection Telecalling

Role & Responsibilities:

As the Centre Head for Collections Tele calling, you will be responsible for the overall management and profitability of your assigned center. Your key responsibilities will include:

• Process and Productivity Management: Overseeing and optimizing the collections tele calling process to ensure high productivity and efficiency within the assigned center.
• Risk and Compliance: Conducting risk-based assessments of processes to identify areas for internal control improvements. Developing, implementing, and monitoring compliance with company policies and regulatory requirements.
• Team Development: Training, coaching, and developing the telecalling team on effective collection strategies and processes to enhance their skills and performance.
• Performance Tracking and Reporting: Maintaining accurate Management Information Systems (MIS) and weekly trackers related to quality, process adherence, and training effectiveness.
• Quality Assurance & Coordination: Working closely with Quality Officers to ensure adherence to quality standards and process orientation. Collaborating with Collection Managers to deliver superior service and achieve collection targets.
• Center Profitability: Driving the profitability of the center through effective management and strategic initiatives.
• Process Proficiency: Ensuring high levels of process proficiency across the team through continuous monitoring and improvement.

Preferred Candidate Profile:

We are looking for an experienced leader with a strong track record in collections and team management. The ideal candidate will possess:

• Centre Profitability Focus: Proven ability to manage and enhance the profitability of a business unit or center.
• Process Expertise: Demonstrated understanding and proficiency in managing and optimizing operational processes.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Leadership & Communication: Excellent leadership, communication, and interpersonal skills to motivate and guide a team effectively.