Central Ops Support Executive

DESCRIPTION

The Central Ops Support Executive is expected to remotely support the on-boarding of sellers, including seller readiness monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

Roles And Responsibilities:

• Remotely monitor efficient functioning of the assigned seller via out bound call, emails and ensuring readiness for Launch
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence of norms and practices
• Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience

Key job responsibilities

The Central Ops Support Executive is expected to remotely support the preparedness of sellers planned for Launch,triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

Roles And Responsibilities:

• Remotely monitor efficient functioning of the assigned seller via out bound call, emails and ensuring readiness for Launch
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence of norms and practices
• Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience

BASIC QUALIFICATIONS

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel

PREFERRED QUALIFICATIONS

• Experience with SQL