Job Description Center Manager
Job Title: Center Manager
Department: Operations
Location: As Assigned
Reporting To: Chief Operating Officer (COO)
Company: Progenesis IVF
Website: www.progenesisivf.com
About Progenesis
Founded in 2014, Progenesis IVF is dedicated to supporting couples through their journey to parenthood. With a strong clinical foundation and patient-centric approach, we aim to provide ethical, transparent, and high-quality fertility care.
Job Objective
To manage end-to-end operations and P&L of the center in alignment with organizational goals, ensuring quality patient care, operational excellence, financial performance, compliance, and strong doctor/patient engagement.
Key Responsibilities
A. Operations & Administration
- Oversee daily center operations, floor management, and administration
- Ensure adherence to clinical protocols, ethical medical practices, and hygiene standards
- Supervise documentation, medical records, audits, and reporting
- Manage procurement, inventory, vendor coordination, AMC, and asset maintenance
- Ensure compliance with NABH / NABL / ISO and statutory regulations
- Act as escalation point for operational and facility-related issues
B. Clinical & Patient Management
- Monitor patient journey, satisfaction, and feedback mechanisms
- Coordinate with IVF consultants, embryologists, nurses, RMOs, and counselors
- Ensure transparent patient counseling, financial counseling, and timely refunds
- Liaise with referring OB-GYNs and ensure continuity of care post successful IVF
C. Financial & Business Management
- Drive revenue, profitability, and achievement of booking targets
- Prepare and manage budgets with Finance team
- Monitor expenses, billing, reimbursements, and cost optimization initiatives
- Track KPIs, business performance, and submit MIS reports
D. Manpower & HR Management
- Ensure optimal staffing as per manpower planning
- Prepare duty rosters, staff rotations, and performance evaluations
- Support HR in employee engagement, training, and attrition management
- Lead, motivate, and develop center staff
E. Business Development & Marketing Support
- Support branding, local marketing campaigns, and outreach programs
- Build strong referral networks with doctors and healthcare providers
- Participate in community events and promotional activities
F. Reporting & Audits
- Daily, weekly, monthly, quarterly, and annual reporting
- Maintain operational, clinical, HR, financial, and asset-related data
- Oversee pharmacy stock audits and internal performance reviews
G. Training, Quality & Accreditation
- Conduct regular staff training and development programs
- Implement and monitor quality assurance initiatives
- Lead accreditation processes (NABH, ISO, etc.)
H. Assets & Infrastructure Management
- Custodian of medical and non-medical assets
- Asset tagging, audits, maintenance, warranty, and AMC follow-ups
Qualifications & Experience
- Education: MBBS / BDS / BAMS / BHMS or Bachelor's Degree with Master's in Healthcare Administration / Business Administration
- Experience: 56 years in healthcare management (fertility clinic experience preferred)
- Languages: English, Hindi, Marathi (or regional language as per location)
- Gender Preference: Female
Key Skills & Attributes
- Strong leadership, planning, and organizational skills
- Excellent communication, interpersonal, and problem-solving abilities
- Knowledge of hospital operations and fertility treatment processes
- Proficiency in MS Office, HIMS, and reporting tools
- Ability to multitask and handle sensitive patient interactions
