Center Manager

Oversee day-to-day operations of the coworking center.

Ensure smooth functioning of:

• Internet & IT infrastructure (coordination with vendors)

• Power backup, AC, housekeeping, pantry, security

Coordinate with facility vendors for maintenance, repairs, and AMC compliance.

Conduct daily checks for cleanliness, safety, and infrastructure readiness.

Maintain inventory of consumables and office supplies.

Ensure adherence to SOPs, safety norms, and building rules.

Handle walk-in, telephonic, website, and portal-based sales enquiries.

Conduct site tours and explain coworking plans (desk, cabin, meeting rooms).

Prepare and share pricing proposals, quotations, and agreements.

Follow up on leads and work towards maximizing occupancy.

Coordinate onboarding of new members including:

• Agreement signing

• KYC documentation

• Access control & Wi-Fi credentials

Upsell additional services such as:

• Meeting rooms

• Virtual office

• Event space

• Printing & other add-ons

Act as the primary point of contact for existing members.

Resolve member issues and escalations promptly.

Ensure a professional, welcoming, and community-driven environment.

Organize or coordinate networking events, workshops, or internal activities (if applicable).

Manage member communication via email, WhatsApp, or internal portals.

Manage on-site staff (front desk, housekeeping, security if in scope).

Coordinate attendance, duty rosters, leaves, and replacements.

Support hiring coordination for center staff (with HR / management).

Assist in onboarding new employees/vendors.

Ensure staff discipline, grooming, and service standards.

Act as a liaison between central HR and on-site employees.

Coordinate monthly billing, invoicing, and collections with accounts team.

Track renewals, exits, and occupancy metrics.

Maintain records for:

• Client agreements

• KYC documents

• Vendor contracts

Prepare weekly/monthly reports on:

• Occupancy

• Revenue

• Enquiries & conversions

• Operational issues

Ensure compliance with:

• Fire & safety norms

• Local authority regulations

• Building society rules

Follow internal SOPs for operations, sales, and HR processes.

Maintain confidentiality of client and company data.

Strong communication and interpersonal skills

Sales orientation with customer-first mindset

Ability to multitask across operations, sales, and people management

Basic understanding of commercial real estate / coworking business

Comfortable using CRM, Excel, email, and basic billing tools

Problem-solving and conflict resolution skills

Professional appearance and demeanor

Graduate / MBA preferred

37 years experience in:

• Coworking / Business Center / Hospitality / Real Estate operations

Prior exposure to:

• Sales handling

• Client servicing

• Team coordination

Experience in startup or fast-growing environment is a plus

Occupancy percentage & revenue growth

Lead-to-conversion ratio

Member satisfaction & retention

Timely billing & collections coordination

Operational downtime & issue resolution time

Competitive Salary with performance-linked incentives on sales closures and occupancy

Sales Incentives / Commissions for meeting or exceeding revenue and occupancy targets

Paid Leave & Holidays as per company policy

Statutory Benefits (PF, ESI, Professional Tax) as applicable

Professional Work Environment in a modern coworking space

Growth Opportunities with potential to handle multiple centers as the company expands

Skill Development & Exposure in operations, sales, and people management

Networking Opportunities with startups, professionals, and enterprises

Recognition & Performance Rewards for outstanding contributions

Flexible Work Culture (within operational requirements)

Company-sponsored Events & Team Activities (periodic)

Access to Coworking Facilities (meeting rooms / workspaces as per policy)