Center Manager

Company Description Hair O Craft Hair Transplant Clinic has been a leading provider of hair transplant and hair restoration services in Kerala since 2006.

Key Responsibilities

• Manage the overall operations of the clinic.
• Lead, motivate, and supervise the clinic team.
• Achieve monthly revenue, consultation, and conversion targets.
• Ensure exceptional patient experience and handle escalations professionally.
• Monitor daily appointments, treatment schedules, and patient flow.
• Coordinate with doctors, nursing staff, patient coordinators, HR, Accounts, and Management.
• Maintain clinic hygiene, inventory, and operational standards.
• Prepare daily, weekly, and monthly MIS reports.
• Monitor staff attendance, productivity, and performance.
• Ensure compliance with company SOPs and policies.
• Support recruitment, onboarding, and training of new employees.
• Drive business growth through local marketing initiatives and patient engagement.
• Ensure timely collection of payments and accurate billing.
• Maintain confidentiality of patient and company information.

Eligibility

• Bachelor's Degree in any discipline (MBA/Hospital Administration preferred).
• Minimum 2–5 years of experience as a Center Manager, Branch Manager, Clinic Manager, or Operations Manager.
• Experience in Healthcare, Hair Transplant, Dermatology, Aesthetic, Cosmetic, or Wellness industry is preferred.
• Strong leadership and team management skills.
• Excellent communication in English and Malayalam.
• Good knowledge of MS Office and reporting.
• Ability to work under targets and deliver business results.

Preferred Skills

• Leadership & Team Management
• Operations Management
• Sales & Business Development
• Customer Relationship Management
• Problem Solving
• Decision Making
• Time Management
• Reporting & MIS
• Inventory Management
• Conflict Resolution
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