Skills:
Team Leadership, P&L Management, Sales Management, Customer Relationship Management, Decision-Making, Operational Excellence,
Dear Candidates,
We are seeking a visionary experienced Centre Head for our VLCC Clinic. To provide a wide range of exceptional beauty services to clients, enhancing their appearance and well-being while adhering to VLCCs standards and creating superior customer satisfaction.
Profile - Centre Head
Location - Bangalore
Experience - Minimum of 5-6 years of experience in a similar field
Education - Bachelors/ Masters degree in a relevant field (e.g., Business Administration, Healthcare Management, Nutrition) with experience in managing beauty clinics or similar establishments, hospitality or any other service industry.
Preference - Female
Skills
Excellent communication, Sales, Leadership, organizational, and decision-making skills. Strong understanding of healthcare regulations, standards, and best practices.
HR Contact Person -
Neha- 7806003110
Aayushi - 9810859449
Interested candidate can share their CV on the below mentioned email ID- [Confidential Information]/ [HIDDEN TEXT]
Key Responsibilities
Leadership and Team Management:
- Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture.
- Lead and develop the Centre team to enhance performance, service delivery, and service efficacy
(inform staff about monthly promotional offers and incentive - Individual Sales, Execution and Product targets).
- Monitor staff attrition and ensure target retention rates.
- Identify training needs of staff and ensure compliance with training SOPs to enhance team performance.
Sales Excellence
- Solution and make a sale based on individual client requirements.
- Set and achieve centre (& self) sales targets, driving revenue growth and maximizing profitability.
- Plan and execute sales events in coordination with Corporate.
Customer Excellence
- Drive customer excellence by ensuring high standards of service and addressing client concerns proactively.
- Liaise with the Corporate Office for updates, technical inputs, and stock availability.
- Implement corporate policies and SOPs, conducting audits and reviews for compliance.
- Ensure compliance with zero sessions SOP and timely completion of documentation and software entries.
- Conduct regular client progress monitoring and organize periodic meetings to resolve issues.
- Handle client complaints promptly, ensuring resolution within specified timelines.
Operational Excellence
- Monitor and manage administrative, operational, and technical aspects of the Centre to ensure optimal capacity utilization, individual staff productivity as per VLCC standards, and quality service delivery.
- Ensure staff uniforms and grooming, cleanliness, hygiene, and maintenance of the Centre, promoting a positive work environment, appliances upkeep & maintenance.
- Optimize appointment planning and infrastructure utilization for operational efficiency,
- Ensure timely software entries & data submission and tracking staff performance to meet targets.
- Lead all Compliances management for Centre.
- Regular monitoring of inventory for retail and consumption products and replenishment process.
- Monitor and ensure the timely entry of staff roaster in Zenoti.
- Follow the inventory management process and timely entries in Zenoti as per defined guidelines.
- Capture direct Walk-ins in the software as per SOP
Business Profitability
- Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.
- Regularly analyse financial metrics and take corrective actions to optimize profitability through cost control, resource allocation, and service efficiency.
Reports to: Cluster Head / Zonal Head.
Compensation & Benefits
Competitive salary with performance-based incentives, health benefits, & other benefits as per company policy.
(NOTE: Willing to work in shifts, accept additional responsibilities, comfortable with transfers to other locations).
