Center Head/Unit Head/Business Head

We are seeking a highly experienced and strategic leader to serve as a Center Head / Unit Head / Business Head. This senior leadership position is responsible for the overall P&L management and operational excellence of the unit. The ideal candidate will possess a strong business acumen, a passion for service, and the ability to lead cross-functional teams to achieve clinical excellence, revenue growth, and superior customer satisfaction.

Key Responsibilities

• P&L and Revenue Management:
• Develop and execute detailed quarterly plans based on the annual budget, collaborating with teams to achieve targets.
• Identify and monitor key levers for top-line achievement and EBIDTA.
• Drive revenue generation by optimizing lead management, conversion rates, and internal fulfillment of services.
• Ensure profitability by analyzing and rectifying lags in various specialties, and optimizing pricing and packages.
• Proactively monitor billing transactions to minimize leakages, and ensure timely collection of receivables.
• Track key metrics such as Average Revenue per Occupied Bed, ALOS, and admissions/discharge TATs.
• Cost Management & Efficiency:
• Track material consumption and gross contribution margins, while analyzing discount percentages to maintain profitability.
• Conduct productivity analysis to optimize doctor costs and manage unit operating costs efficiently.
• Ensure cost and stock optimization of both pharmacy and non-pharmacy items, minimizing wastage and loss.
• Collaborate with the Supply Chain Management (SCM) team to ensure optimal product selection and cost leverage.
• Service Experience Management:
• Lead the implementation of the Service Experience Plan, training and empowering frontline staff to deliver on the brand's promise.
• Monitor customer interactions, actively seek feedback, and institutionalize a culture of continuous improvement through service innovations and value-adds.
• Create a structured mechanism to analyze feedback, ensuring a path for sustained service improvement.
• Operational Excellence:
• Ensure the facility is maintained to high standards, and clinical protocols are strictly adhered to.
• Collaborate with IT to optimize technology, improving both the customer experience and employee workflow, and implementing controls to prevent billing fraud.
• Manage inventory efficiently, ensuring optimization and control.
• Ensure the facility is audit compliant and all statutory licenses and agreements are up to date.
• Clinician Engagement:
• Serve as the key point of contact for consultants, building strong rapport and integrating visiting consultants into the unit's culture.
• Actively work with clinician teams to improve patient care outcomes and service experience.
• Identify and build new specialties to increase footfalls and conversions.
• Quality & Clinical Governance:
• Coordinate and support NABH certification, surveillance audits, and post-audit closures.
• Actively monitor clinical quality indicators and participate in key committee meetings (e.g., Mortality, Infection Control).
• Collaborate with medical services to organize educational seminars and conferences.
• People Management & Leadership:
• Lead, manage, and motivate the unit team, fostering an environment where employees are trained and empowered to achieve goals.
• Celebrate successes and recognize outstanding performance to build a culture of high achievement.
• Business Development:
• Facilitate community outreach activities and organize promotional campaigns to build the brand and attract potential customers.
• Gather market intelligence and track competitor activities to inform and fine-tune marketing strategies.

Qualifications

• Education: A master's degree in Hospital Administration (MHA) or a Master of Business Administration (MBA).
• Experience: 8-14 years of relevant experience in a leadership role within the healthcare industry.

To Apply

Interested applicants can share their CVs with [Confidential Information].