A Center Manager in a spa and wellness company leads daily operations, drives revenue through sales targets, and ensures premium guest experiences . Key responsibilities include staff management, inventory control, maintaining hygiene standards, and implementing marketing initiatives to boost profitability. They manage KPIs, including conversion rates and average ticket size.
Key Job Responsibilities
- Operations Guest Experience: Oversee daily spa functioning, maintaining high cleanliness, hygiene, and luxury service standards.
- Revenue Sales Generation: Drive business growth by achieving sales targets for services, memberships, and packages; monitor KPIs like conversion rates and average ticket size.
- Team Leadership: Recruit, train, roster, and manage the performance of therapists, front-desk staff, and support personnel.
- Inventory Financial Management: Manage inventory levels, order supplies, and prepare/adhere to annual budgets.
- Marketing Customer Service: Develop promotional activities to increase footfall and handle guest feedback to ensure high satisfaction.
This job is provided by Shine.com
