JOB DESCRIPTION CENTRE OPERATIONS HEAD
Job Title: Centre Operations Head
Location: Ekyana Wellness
Reporting To: Founder / Director
Role Purpose
Responsible for end-to-end operations, scheduling, team discipline, and execution quality across the centre. Ensures smooth functioning of classes, front desk, and client experience systems.
Key ResponsibilitiesOperations Management
- Oversee daily centre operations (opening, closing, readiness)
- Ensure all sessions (Yoga, Pilates, consultations) run on schedule
- Manage facility readiness, hygiene, and room utilization
- Maintain smooth client flow across all services
Scheduling & Capacity Control
- Design and manage:
- Yoga class schedules
- Pilates session schedules
- Consultation slots
- Monitor class utilization and optimize batch sizes
- Prevent overbooking or idle capacity
Team Management
- Supervise:
- Coordinator
- Yoga instructors
- Pilates instructor
- Housekeeping staff
- Enforce:
- Attendance
- Punctuality
- Grooming standards
- Conduct daily briefings and issue resolution
Client Experience Control
- Ensure consistent service quality at front desk and studio
- Handle escalations and complaints
- Monitor client feedback and drop-offs
Process & SOP Enforcement
- Ensure adherence to:
- Lead handling process
- Trial booking system
- Class scheduling protocols
- Maintain operational checklists and reporting
Reporting & Coordination
- Track and report:
- Daily footfall
- Trial bookings
- Class utilization
- Coordinate with:
- Counsellor (for conversions)
- Marketing (for lead flow)
Required Skills
- Strong operational control and discipline
- Scheduling and resource management
- Team supervision and conflict handling
- Process-oriented thinking
- Basic reporting and data tracking
Experience Requirements
- 36 years experience in:
- Wellness centres
- Clinics
- Fitness studios
- Hospitality operations
- Experience managing teams and daily operations
- Familiarity with scheduling systems preferred
Personal Attributes
- Structured and detail-oriented
- Assertive and disciplined
- Calm under pressure
- Professional communication
- High accountability
Compensation
40,000 60,000 per month (based on experience)
