About Amaha
Welcome to Amaha, where we're redefining mental health care! Founded in 2016 by the visionary Dr. Amit Malik and social entrepreneur Neha Kirpal, Amaha (formerly InnerHour) is on a mission to create a supportive mental health ecosystem. We provide comprehensive treatment and care plans for a variety of mental health conditions, including anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions.
With a dedicated team of over 150 experts, we've delivered more than 100,000 therapy sessions in 15+ languages across 600+ Indian cities. Our award-winning Amaha app offers 600+ self-care tools and resources, impacting the lives of over 5 million people globally. We also support workplaces and colleges with customised emotional well-being programs,
reaching over 700,000 individuals.
In 2022, we expanded our reach by acquiring the Child and Adolescent Mental Health Institute - Children First, allowing us to provide holistic care for families and communities. Join us as we continue to grow and innovate in the mental health space!
Key Responsibilities
● Patient Interaction:
- Greeting and welcoming patients and visitors, creating a positive first impression.
- Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
- Providing information to patients and visitors about hospital services, procedures, and policies.
- Assisting patients with registration, appointment scheduling, and payment processing.
● Administrative Tasks:
- Maintaining and updating patient records, both physical and electronic.
- Handling billing, insurance verification, and payment collection.
- Managing correspondence, including mail and emails.
- Coordinating with other departments to ensure smooth patient flow and efficient operations.
- Maintaining the cleanliness and organisation of the front office and reception area.
● General Support:
- Monitoring and managing office supplies and equipment.
- Assisting with special projects or tasks as assigned by the administration.
- Ensuring the confidentiality of patient information and adhering to HIPAA regulations.
Qualifications and Skills Required:
- ● A bachelor's degree in a relevant field.
- ● Previous experience in a customer-facing role, particularly in a healthcare setting, is often beneficial.
- ● 2+ years in the field, with prior experience in a hospital or in hospitality.
- ● High-quality organisational and administrative skills, with attention to detail and the ability to manage multiple tasks simultaneously.
- ● Proven expertise in managing patient services and enhancing patient satisfaction.
- ● Ability to work in flexible hours.
- ● Ability to handle multiple tasks effectively and prioritise duties.
- ● Capable of performing physical tasks required in patient care and movement.
- ● Looking for candidates from Bangalore who can communicate in English, Hindi and Kannada.
