Job Summary
The Technical Trainer - Network Data, Network Security & Network Voice will deliver structured, hands-on training for new recruits and early-career professionals selected for HCL roles. The trainer will cover core networking, security, collaboration/voice technologies, troubleshooting methods, lab-based learning, assessments, and technology best practices aligned to enterprise network operations.
Location- Noida, Lucknow, Chennai, Madurai
Purpose of the Role
- Support HCL training programs by enabling learners to build employable skills across network administration, network data, network security, and network voice domains.
- Develop and deliver practical training using labs, simulations, real-world scenarios, and guided troubleshooting exercises.
- Assess learner readiness through quizzes, hands-on labs, technical viva, project work, and feedback-driven improvement plans.
- Collaborate with technical teams, program owners, and delivery stakeholders to align curriculum outcomes with business needs.
Required Experience & Qualification
- Overall experience: 7 to 10 years maximum in networking / network operations / network security / voice technologies / technical training.
- Relevant practitioner experience should include enterprise networking, network security operations, voice or unified communications technologies, and hands-on troubleshooting.
- Bachelor's degree in Computer Science, Information Technology, Electronics, Networking, or a related discipline is preferred.
- Mandatory: certification in at least one relevant networking/security/voice area such as CCNA, CCNP, CCIE, CompTIA Network+, Security+, Cyber Security, Fortinet, Palo Alto, Check Point, Cisco Collaboration, or equivalent.
Key Responsibilities
- Deliver instructor-led, virtual, hybrid, and lab-based sessions on network data, network security and network voice topics.
- Create and maintain courseware, presentations, lab manuals, assignments, assessments and remediation plans.
- Design hands-on labs using network simulation, emulation and virtualization platforms for real-world practice.
- Conduct technical evaluations, provide structured feedback, and report learner progress to program stakeholders.
- Guide learners on troubleshooting methodology, root-cause analysis, documentation discipline and operational best practices.
- Stay current with evolving enterprise networking, security and collaboration technologies and incorporate relevant updates into training delivery.
- Work with technical teams to validate lab environments, troubleshoot learner issues, and continuously improve training effectiveness.
Training Delivery Competencies
- Strong communication skills with the ability to simplify complex technical concepts for mixed-proficiency learner groups.
- Ability to create scenario-based activities, demonstrations, troubleshooting labs and capstone projects.
- Experience in training service delivery environments and understanding of ITSM service delivery concepts is desirable.
- Capability to influence stakeholders, collect feedback, and improve curriculum quality and learner outcomes.
- Good command of English language for classroom facilitation, learner feedback and documentation.
