CCE International blended process professional

Key Responsibilities:

• Manage customer queries via calls, emails, and chat for international clients
• Provide accurate information about products, services, and policies
• Log customer issues in the system and follow up for timely resolution
• Maintain a high level of professionalism and empathy throughout all interactions
• Work collaboratively with internal teams to resolve customer concerns
• Meet daily and monthly performance metrics

Candidate Profile:

• Excellent written and spoken English skills
• Graduate/Undergraduate (Freshers and experienced candidates welcome)
• Familiarity with CRM tools and customer service systems is a plus
• Strong multitasking and problem-solving abilities
• Immediate joiners preferred