Job Description

Position Overview:
This position is for Vice President Applications Support role in Consumer and Community Banking - JP Morgan Wealth Management. The key responsibilities include analysis, debugging and resolution of technical issues for CWM applications and overnight Batch support. This position is based in Hyderabad, India
As an Application Support professional, your dedication to innovation is essential to what keeps our company moving and thriving. In this role, you'll oversee application issues, including troubleshooting, maintaining, identifying, escalating and resolving. You'll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you'll dig into root cause analysis, production changes, budgetary, and staffing issues. You'll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.s global network of innovators.
Key JP Morgan Wealth Management batches and applications are:

The JPMWM Distributed batch comprises of an overnight Autosys and ControlM driven batch that loads client, account, position, activity and balances data for ChaseOnline and Advisor suite of Applications such as - Advisor Central, Client Central and Business Central.
The Application support includes support of 75+ applications across 12 products such as Self Directed and Automated Investing, Wealth Management, Annuities and Insurance, Wealth Management Statements and Tax, WM Credit, WM Servicing, Annuities and Insurance, etc
The Application Support personnel will handle the day-to-day application support activities for JPMWM, its applications and its overnight batches.
Requires a hands-on person with strong troubleshooting and debugging skills
Managing a fast-paced queue of support inquiries and requests
Communicating via phone and email with users and stakeholders to review issues and determine solutions
Responsible for tracking defects and change request progress and communicating progress on requests
Ensure solutions found are documented in the knowledge database suitable for use by the support team.
May be requested to write database extracts, and manage or perform small tactical developments and bug fixes.
On-call support and handling issues as per business priority

Qualifications:

Advanced knowledge of application, data and infrastructure architecture disciplines
Understanding of architecture and design across all systems.
Working proficiency in developmental toolsets.
15+ years experience with at least 1 year of development experience
Proficiency in one or more general purpose programming languages: UNIX/Perl/Python scripting
Strong database coding/ debugging skills - Oracle PL/SQL, Sybase, Cassandra.
Experience with CTRL-M/Autosys scheduler.
Knowledge/ Experience in Automation tool such as Selenium, UFT in a web-based distributed client server environment (J2E, IBM's WebSphere, MQ, Mule)
Understanding of Cloud Architecture and experience on AWS, Azure, Google cloud, etc.
Strong leadership skills and ability to set goals and lead junior team members by example.
Strong monitoring, analytical and escalation skills, strong debugging and trouble shooting skills
Knowledge on monitoring tools such as Dynatrace, Grafana, Geneos, Splunk, AppDynamics etc.
Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
Good written and oral communication skills and strong team management and mentoring skills.

Business Requirements

BS/BA degree, specialized training, or equivalent work experience
Familiarity working with geographically dispersed teams
Knowledge of financial products and core banking processes.
Ability to work in flexible work hours as we have weekend support (rota) and adhoc support requirement to cover implementation/ migration/ holidays etc.

More Info

Job Type:

Permanent Job

Industry:

Banking /Accounting /Financial Services

Employment Type:

Full time

About Company

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Last Updated: 21-08-2026 08:04:42 AM