Job Description: CCaaS NICE Implementation Project Manager
job Title: CCaaS NICE Implementation Project Manager
Location: Remote (working hours aligned with India time zone EMEA/APAC hours)
Start Date: Immediate
Job Summary:
We are seeking an experienced CCaaS NICE Implementation Project Manager to lead customer implementation projects with a hands-on approach. This role requires strong project management skills combined with NICE CXone implementation experience. The ideal candidate will have a track record of delivering CCaaS projects on time and to high standards, while effectively managing customer relationships and project teams remotely.
Responsibilities:
- - Lead the end-to-end implementation of NICE CXone solutions for customers.
- - Act as the primary point of contact for the customer throughout the project lifecycle.
- - Manage project scope, timelines, and deliverables to ensure successful project outcomes.
- - Collaborate with cross-functional teams, including technical architects, developers, and QA teams.
- - Conduct project planning, resource allocation, and risk management.
- - Oversee project documentation and compliance with internal quality standards.
- - Provide clear and timely communication to stakeholders.
- - Ensure projects are delivered in alignment with corporate and customer expectations.
Qualifications & Experience:
- - Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 3+ years of experience in project management within CCaaS implementations, specifically NICE CXone.
- - Proven ability to manage and deliver customer-facing technology implementations.
- - Solid understanding of CCaaS concepts, technologies, and NICE CXone platform.
- - Strong organizational, communication, and leadership skills.
- - Experience working with global teams and across multiple time zones.
- - PMP or similar project management certification is a plus.
Working Conditions:
- - Remote Position must be able to work independently and manage virtual teams.
- - Working Hours must align with India time zone (EMEA/APAC regions).
- - Fast-paced, customer-driven environment requiring flexibility and initiative.
