Category Manager

About Urban Company

Urban Company is Asia's leading technology platform for home services, connecting customers with trusted service professionals across categories such as beauty, cleaning, appliance repair, plumbing, carpentry, painting, and more.

We are committed to delivering a high-quality, standardized, and reliable customer experience while empowering our service partners with technology, training, financial support, tools, and brand recognition to help them grow their businesses.

Founded in 2014, Urban Company was built on three core principles:

• Customer First – Deliver delightful and reliable service experiences.
• Partner Empowerment – Enable service professionals to build sustainable livelihoods.
• Technology-Led Innovation – Transform an unorganized industry through technology and operational excellence.

About the Role

As a Category Manager (City), you'll own critical on-ground operations and drive the growth of Urban Company's service partner network. This is a high-impact role requiring strong problem-solving skills, analytical thinking, and execution excellence.

You will work closely with cross-functional teams to improve partner quality, optimize supply, and enhance customer experience while contributing to city-level business growth.

Key Responsibilities

• Drive end-to-end onboarding of service partners through sourcing, screening, selection, and training.
• Own supply-side operations and improve the quality and productivity of the partner network.
• Support category leadership in supply planning, demand planning, and revenue planning activities.
• Identify operational bottlenecks and implement scalable process improvements.
• Analyze business data to drive informed decisions and improve operational efficiency.
• Collaborate with Product, Marketing, Operations, and Technology teams to execute city and central initiatives.
• Improve customer and partner experience through data-driven problem solving.
• Track operational KPIs and drive continuous improvement initiatives.

What We're Looking For

• 6 months to 3 years of professional experience.
• Bachelor's degree (MBA/Postgraduate qualification not required).
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel. Knowledge of SQL, Tableau, or Power BI is an added advantage.
• Ability to thrive in a fast-paced, high-ownership environment.
• Strong communication, stakeholder management, and execution skills.
• A proactive, hands-on mindset with the ability to solve problems on the ground.

Why Join Urban Company

Own high-impact business problems from Day 1.

Work alongside leaders known for operational excellence and customer obsession.

Collaborate with cross-functional teams across Product, Marketing, Technology, and Operations.

Enjoy a culture of ownership, innovation, and rapid learning.

Grow your career through Urban Company's robust internal mobility program.

Diversity & Inclusion

At Urban Company, we are committed to building an inclusive workplace where everyone has equal opportunities to grow. We celebrate diversity and do not discriminate based on age, gender, marital status, disability, ethnicity, religion, sexual orientation, or any other protected characteristic.