Job Summary:
BigCity is building a large-scale, multi-category partner and supply ecosystem to power its promotional, loyalty, and engagement solutions.
We are looking for a leader who can build, scale, and monetize this ecosystem by driving strategic partnerships, expanding merchant networks, and strengthening supply across categories. This is a high-ownership, commercial role focused on building supply, driving partnerships, and unlocking value through strong marketplace expansion.
Key Responsibilities:
Marketplace & Supply Ecosystem Development
- Build and scale a diverse partner ecosystem across multiple categories including digital, physical, experiential, and service-based offerings
- Define category expansion strategies and identify new supply opportunities
- Continuously strengthen depth and breadth of the partner network
Merchant & Partner Acquisition
- Drive onboarding of:
- Brands
- Merchants
- Service providers
- Experience partners
- Build strong category coverage and geographic depth
- Negotiate commercial agreements, pricing structures, and long-term partnerships
Commercial Ownership & Margin Optimization
- Own and optimize commercial outcomes across partnerships
- Drive:
- Better procurement rates
- Strong margins
- Efficient supply structures
- Work closely with internal teams to ensure competitive yet profitable offerings
Offers & Network Expansion
- Build a strong merchant-led offers ecosystem
- Drive:
- Category-based and location-based partnerships
- Ensure high-quality, relevant, and attractive offerings for end users
Innovation & New Supply Creation
- Continuously identify and launch:
- New partnership categories
- New supply formats
- High-value and differentiated offerings
- Bring innovative and premium experiences into the ecosystem
Internal Business Enablement
- Act as the central supply engine for:
- Sales teams
- Client servicing teams
- Provide:
- Ready-to-sell catalogues
- Strong propositions for pitches
- Support strategic deals with customized partnership solutions
Team Leadership
- Build and lead a high-performance team across partnerships and supply
- Define clear KRAs, KPIs, and performance tracking mechanisms
Key Performance Indicators (KPIs):
- Growth in number of active partners and merchants
- Depth of ecosystem across categories and geographies
- Improvement in commercial terms and margins
- Increase in exclusive or high-value partnerships
- Adoption of ecosystem across internal business teams
- Contribution to overall business revenue
Professional Qualifications:
- Demonstrates a positive attitude, professional demeanour, and high level of integrity in all interactions.
- Proven ability to work on multiple projects and priorities simultaneously while meeting tight deadlines.
- Comfortable working independently and as part of a collaborative team, with a proactive and self-directed work style.
- Adaptable and responsive to changing priorities in a fast-paced environment without compromising on quality.
- Resilient under pressure, with the ability to build strong relationships and maintain focus on achieving results.
- Strong interpersonal skills; an attentive and focused listener with the ability to build meaningful professional relationships.
- Highly self-motivated, with strong organizational skills and exceptional attention to detail.
- High level of organizational and time management skills; ability to manage multiple partnerships and deadlines simultaneously.
- Proven track record in deal closure and offer negotiations; experience in a corporate or agency environment is a strong advantage.
Qualifications & Skills:
- Bachelor's degree or above in any discipline.
- 5–10 years of experience in:
- Partnerships / alliances
- Marketplace / category management
- Merchant acquisition roles
- Strong commercial acumen and negotiation skills
- Proven ability to build and scale partner ecosystems
- Experience working in high-growth, fast-paced environments
- Ability to balance strategy with hands-on execution
