Category Manager (Business Operations)

About the Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several

middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated service

s2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihoo

d3. Technology first: Bring innovation and technology to an age-old industr

y
About the Role & Te

• amCategory Manager is responsible for driving on-ground operations. This would primarily involve onboarding new partners and improving the quality of the existing partner ba
• seThis includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, executi
• onSupport Business Heads in BAU category management activities related to supply/demand planning, revenue planni

ng
What we ne

• ed:Sharp and hungry professionals willing to go above and beyond to create imp
• act6 months -2 years of work experie
• nceProficient in advanced Excel/ SQL/Tableau/Power