Catalogue Specialist

Key Responsibilities:

• Manage product listings and digital content across online platforms, ensuring accuracy and brand consistency.
• Support and respond to customer queries, providing guidance and information related to product listings and page content.
• Act as a primary liaison between internal sales teams, external customers, and cross-functional teams.
• Participate in account team calls, customer conference calls, and provide support for account management activities.
• Develop and maintain relationships with internal and external stakeholders to meet customer requirements effectively.
• Proactively identify and resolve listing errors, ensuring compliance with platform and brand guidelines.
• Implement enhanced content and branding elements to improve user engagement.
• Monitor customer pages for performance and generate regular reporting on key metrics.
• Apply judgment to make decisions or resolve issues within defined options or standard protocols.
• Collaborate with cross-functional teams to improve purchase experience and online quality.