Summary:
We are seeking a Catalog Specialist who will act as the first level of support for address resolution, geocode correction, map edits, driver support, and static route management in Last Mile, along with other operational issues and activities related to the Transportation process and optimization. Your efforts will directly impact our customers!
This role requires you to consistently hit the ground running, and the corrections/edits you perform will ensure successful deliveries. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. This position will enable you to experience a breadth of impact across multiple Engineering and Operations groups.
Responsibilities:
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions.
- Identify patterns emerging in the audits and contribute to process/program improvements.
- Provide timely responses to stakeholders on related tasks as per SOP and SLA.
- Systematically escalate problems to the relevant owners/teams according to pre-determined processes.
- Maintain records of day-to-day work by updating trackers or workflow tools.
- Meet business metrics and goals, i.e., SLA, productivity, quality, and utilization benchmarks.
- Understand performance metrics for driving business goals.
- Work in a collaborative environment and contribute to the growth of the respective team/program.
- Develop a global perspective and understand the nuances of various geographies that Company operates in.
Requirements:
- Bachelor&rsquos degree.
- Good communication skills - both verbal and written.
- Demonstrated ability to work in a team.
- Sound problem-solving ability and analytical skills.
- Proven ability to work productively and efficiently in an independent setting.
- Excellent attention to detail and work with the highest level of accuracy.
Preferred Skills:
- Working knowledge of MS Office products such as Word and Excel.
- Excellent communication and data presentation skills.
- Fluent written and spoken English.
#AditiConsulting
# 26-02543
