Catalog Management & Customer Support Associate

Catalog & Customer Experience Associate 

Jaipur (On-site) | Full-time

Salary range: ₹20,000 – ₹30,000/month

About Moora

Moora is an artisanal clothing brand dedicated to the values of sustainably produced slow fashion. Specializing in hand-block printed sarees crafted by skilled artisans from Bagru, Rajasthan, Moora celebrates heritage craftsmanship and eco-conscious practices. Our mission is to support traditional artisans while bringing timeless fashion to our customers.

About the Role

We're looking for someone who loves the behind-the-scenes magic of running an online fashion brand - the person who makes sure every product looks beautiful online, every customer feels heard, and the whole catalog runs like clockwork.

This is a high-ownership role for someone who enjoys juggling multiple things, picks up new tools quickly, and has a genuine eye for fashion and aesthetics. You don't need to be techy - you just need to be curious, organized, and willing to learn. We'll teach you the rest.

If you like the idea of shaping how a growing D2C brand shows up online, this one's for you.

What You'll Do

• Keep our Shopify catalog accurate and beautiful - uploading products, organizing collections, updating pricing and inventory, and making sure every listing looks its best.

• Create catalog visuals with AI tools - Use easy-to-learn AI tools (like Canva AI, ChatGPT, and Gemini) to create product mockups, lifestyle imagery, and presentation creatives while keeping Moora's aesthetic consistent and on-brand.

• Be the friendly voice of Moora - Handle customer conversations across Instagram, WhatsApp, email, and our website. Help customers with orders, tracking, returns, and styling questions - always with warmth and a solution-first attitude.

• Support day-to-day store operations - Pitch in during launches and sales, keep product and order data organized, and help us spot and fix issues quickly.

What We're Looking For

• A good understanding of how online stores work (Shopify experience is a plus)
• Comfort with learning AI tools for content and catalog creation
• A sharp eye for fashion, lifestyle, and aesthetics
• Strong attention to detail and an organized way of working
• Warm, clear communication skills
• A proactive, problem-solving attitude - someone who takes ownership and figures things out
• Familiarity with Canva, Google Sheets, and Excel is a bonus
• Prior experience with D2C, fashion, or lifestyle brands is a plus but not a must

Why Moora

You'll be part of a small team where your work is visible and your ideas matter. You'll learn a bit of everything - fashion, e-commerce, customer experience, content, and grow alongside a brand that's building something meaningful.

How to Apply

Send your resume + portfolio/ Instagram link to [Confidential Information]. Along with a cover letter telling us a little about why Moora feels like your kind of place.