Description
- Identify process gaps and Provide Sellers/brands with Automated dashboards to reduce these defects.
- Provide required inputs to seller to manage customer feedbacks
- Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
- Document processes & regularly update existing Sops
- Review & suggest SOP changes required if any to the team basis input from Category managers
- Handle various sets of daily, weekly and monthly business reports
- Onboard new processes if required as per the business needs
I. Skills
- Excellent written and oral communication skills in English
- MS Excel /SQL intermediate proficiency – ability to mine voluminous data for specific detail
- Strong analytical skills
- Strong interpersonal skills
- Excellent listening skills
- Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
II. Critical Qualities / Characteristics
- Pace of implementation and consistency in performance
- Willingness to take initiatives and additional responsibilities
- Willingness to travel
- Peer respect - establish and maintain cooperative working relationships
- Creative and analytical problem solvers with passion for operational excellence
- Identify areas of possible process improvements
About The Team
The Role is part of the Category Team managing Amazon India's Audio Business.
Basic Qualifications
- Bachelor's degree
- Experience with Microsoft Office products and applications
Preferred Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - ASSPL - Karnataka - B56
Job ID: A10382017
