Cash Collections Analyst

• Minimum 3+ years of experience in Cash Collection Process.
• Be responsible for tasks within the AR function, including Cash Collections, Query Resolution, Dunning and Reporting.
• Be responsible for collections and reconciliation of customer accounts.
• Analyze to determine past-due accounts and make collection via telephone, email, and letter.

Essential Job Functions:

• Conduct a proactive follow-up on customer payments, ensuring cash is collected by the due date.
• Pre-empt issues that could lead to delayed payment.
• Maintain daily contact with customers to ensure cash is received on or before the due date.
• Maintain a high level of customer satisfaction.
• Assist in maintaining relevant and accurate customer master records.
• Ensure all internal controls and SOX policies are followed.
• Assist in resolving customer claims and issues.
• Engage with internal departments including Sales and Sales Operations.
• Participate in AR-related projects including UAT and system testing.
• Work with relevant teams in EMEA, APJ, and the US.