Carrier Relations Executive

Department: Logistics / Operations

Location: Mohali – Work from Office

Shift: U.S. Shift

Experience: 0–1 Year

Industry: U.S. Freight Brokerage / Logistics

Job Summary

We are looking for a motivated and enthusiastic Carrier Relationship Executive to join our Logistics/Operations team. This is an entry-level opportunity for candidates who are interested in building a career in U.S. Freight Brokerage and Transportation.

The selected candidate will assist in sourcing and communicating with U.S. trucking companies, owner-operators, and dispatchers, coordinating carrier onboarding, and supporting the operations team in securing freight capacity.

Key Responsibilities

• Assist in identifying and connecting with U.S. trucking companies, owner-operators, and carriers.
• Build and maintain professional relationships with carriers and dispatchers.
• Support the recruitment and onboarding of new carriers.
• Contact carriers to check availability, equipment, lanes, and rates.
• Assist in sourcing capacity for equipment such as:
• Dry Van
• Reefer
• Flatbed
• Power Only
• Intermodal/Drayage
• Assist in rate negotiation with carriers under the guidance of senior team members.
• Collect and verify required carrier documents and information.
• Support carrier onboarding and compliance processes.
• Maintain accurate carrier records and databases.
• Coordinate with Sales, Operations, and Dispatch teams for smooth freight movement.
• Follow up with carriers regarding load status, availability, and requirements.
• Assist in resolving basic carrier-related operational issues.
• Learn and stay updated on U.S. freight lanes, transportation processes, and market trends.
• Achieve assigned daily/weekly performance targets.

Required Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, Management, or a related field is preferred.
• 0–1 year of experience in logistics, freight brokerage, customer service, sales, or a related field.
• Freshers with strong communication skills and an interest in U.S. logistics are encouraged to apply.
• Good verbal and written communication skills.
• Comfortable communicating with U.S.-based carriers and customers.
• Strong follow-up and relationship-building skills.
• Basic knowledge of MS Excel and MS Office.
• Willingness to learn U.S. freight brokerage and transportation processes.
• Ability to work in a U.S. shift and a target-driven environment.

Key Performance Indicators (KPIs)

• New carrier contacts generated
• New carriers onboarded
• Carrier response rate
• Daily carrier calls/follow-ups
• Quote turnaround time
• Carrier availability and capacity secured
• Accuracy of carrier documentation
• Carrier relationship and follow-up quality
• Achievement of assigned targets

What We Offer

• Competitive salary with performance-based incentives.
• Structured training and learning opportunities.
• Opportunity to build a career in U.S. Freight Brokerage and Logistics.
• Exposure to U.S. transportation and supply chain operations.
• Career growth and professional development opportunities.
• Supportive and collaborative work environment.
• Opportunity to work with experienced logistics professionals.