- Experience in troubleshooting issues related to Intune Modern Management, Microsoft Endpoint Management, MAM & MAM-WE.
- Proficient in SCCM administration: application packaging and deployment, patch management, OS deployment (OSD), task sequences, and reporting.
- Manage and monitor SCCM infrastructure, including Distribution Points, Management Points, and Software Update Points.
- Knowledge in handling Intune MDM console and proactively monitoring device compliance, OS versions, and policy enforcement.
- Basic knowledge of cloud, Azure, and Active Directory.
- Knowledge of Intune compliance policies, configuration profiles, app protection policies, and device restrictions.
- Troubleshoot Android and iOS device issues in Intune.
- Experience with Windows Autopilot, update rings, SCEP, PKCS.
- Deliver technical support for Windows Management and SCCM client health.
- Troubleshooting WSUS, Intune, Active Directory, and SCCM-related issues.
- Good knowledge of Windows OS, DEP, APNS, VPP.
- Support Android, iOS, and Windows devices in Intune and SCCM.
- Working experience with MS Office, SharePoint, and Exchange.
- Understanding of networking concepts - DNS, DHCP, TCP/IP, Subnetting, IPv4/IPv6.
- Basic debugging and scripting skills.
- Strong communication and documentation skills.
Desired Skills and Qualifications
- 4 years of overall IT experience with at least 2 years in SCCM and Intune.
- Experience with Microsoft Endpoint Manager (Intune + SCCM).
- Familiarity with ticketing tools like SNOW, Remedy, or HPSM.
- Basic knowledge of Cloud, MS Azure, and O365 Licensing.
- Understanding of Conditional Access Policies and compliance frameworks.
- PowerShell scripting for automation and reporting.
Nice to Have Skills
- Experience with Microsoft Defender, Credential Guard, and Application Guard.
- Experience in Privileged Identity Management.
- Experience in application signing and provisioning for iOS, Android, and Windows.
- Knowledge of Microsoft Power Platform and Power BI.
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively in a global team environment.
