Hello,
Please share your updated resume at [Confidential Information] if interested. Thank you !
- Manage a Headcount of 400-500 resources based out of multiple locations
- Manage P&L and efficiency goals for the above span
- Manage and meet the defined SLA (Exceed the service levels agreements benchmarks - Productivity, Quality, Turn Around Time)
- Manage process knowledge through PKTs.
- Performance Management. Optimum staff availability and utilization
- Talent Engagement & Development. Meeting the expected NPS score
- Succession Planning
- Control Annual Voluntary Attrition
- Implement Process Improvement Ideas (Automation/Change in workflow) that improves the Productivity/Quality/Turnaround Time
- Successful POC on project assigned
- Expansion of HCC inhouse coding capabilities
- Meeting all the expectation of the onshore Customer facing and Operations teams.
- Effective and timely communication with all stake holders based on various requirements
Regards,
Talent Acquisition Team | COTIVITI
