Job Title: Counsellor/ Senior Counsellor
Department: Admissions
Location: University Campus
Job Summary:
We are seeking a dynamic and result-oriented Counsellor/ Senior Counsellor to join the Admissions team. The candidate will be responsible for counseling prospective students and parents over phone calls and digital platforms, providing accurate information about academic programs, and guiding them through the admission process. The role requires strong communication skills, a target-driven approach, and the ability to maintain positive relationships with students to achieve enrollment goals.
Key Responsibilities:
- Counsel prospective students and parents regarding academic programs, admission procedures, and career opportunities via phone calls and online platforms
- Handle inbound and outbound calls to generate and nurture admission leads
- Conduct regular follow-ups with prospective students to convert inquiries into admissions
- Provide detailed information about courses, eligibility criteria, fee structure, and admission timelines
- Guide students through the application, documentation, and enrollment process
- Maintain accurate records of student interactions, inquiries, and admissions in CRM systems
- Achieve daily, weekly, and monthly call and admission targets
- Coordinate with the Admissions and Academic teams to ensure smooth onboarding of students
- Address student queries and provide timely resolution to concerns
- Ensure high levels of customer satisfaction throughout the admission cycle
Required Skills & Qualifications:
- Graduate in any discipline
- Excellent communication and interpersonal skills
- Strong convincing and counseling abilities
- Target-oriented and result-driven mindset
- Basic knowledge of MS Office and CRM systems
- Ability to work in a fast-paced and performance-driven environment
- Good time management and organizational skills
Experience:
- 1–3 years of experience in / Telecounseling / Admissions / Sales /
- Experience in the Education / EdTech / University sector - preffered
