Career Counsellor

Key Responsibilities:

• Act as the first point of contact for all student/client enquiries via phone or direct interaction
• Provide accurate and comprehensive information about courses and potential career paths
• Guide clients in setting realistic and personalized career goals
• Handle both inbound and outbound calls effectively
• Address inquiries, manage complaints, and troubleshoot service-related issues
• Research relevant information using available internal tools and resources
• Update and maintain detailed records of all client interactions in CRM on a daily basis
• Escalate unresolved or critical issues to the management team in a timely manner
• Identify customer call trends and notify management for appropriate action
• Conduct follow-up calls to ensure resolution and maintain engagement
• Upsell relevant educational services and products wherever appropriate
• Accurately communicate course details and other key information provided by the management team
• Support administrative functions linked to leads or references shared by the management
• Participate in organization-wide initiatives, campaigns, and events as needed