Job Description
As a Care Engineer, you will act as the primary technical interface for customers and Customer Teams (CTs), driving timely resolution of technical issues across Kubernetes/OpenShift, CNF, or OpenStack environments. You will be responsible for end-to-end case ownership, incident diagnosis, log analysis, troubleshooting coordination, and ensuring effective delivery-to-care operations while maintaining high customer satisfaction.
How You Will Contribute And What You Will Learn
- Provide customer-centric technical support for Care cases and critical customer issues.
- Own end-to-end case lifecycle and drive timely resolution through effective stakeholder management.
- Act as the primary interface between customers, Customer Teams (CTs), Market Teams, and L3 Engineering.
- Support Major Escalations (ME), Emergency Management Escalations (EME), and critical incidents.
- Drive Delivery-to-Care (D2C) activities and service readiness processes.
- Identify opportunities for automation, process simplification, and operational improvements.
- Provide on-call support and participate in 24x7 critical incident management activities.
Key Skills And Experience
You have
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field with 10+ years of experience in Technical Support, Cloud Operations, or Customer Support.
- Strong Kubernetes/OpenShift development expertise may be considered with less experience. Proven expertise in Kubernetes/OpenShift, Cloud-Native Functions (CNF), OpenStack, and Linux L3 administration and troubleshooting across development, deployment, testing, or support.
Nice to have
- Ability to provide 24x7 critical incident, on-call, and emergency support in a customer-facing environment.
- Experience with Docker, Helm, CI/CD, Git, DevOps, and monitoring/observability tools such as Prometheus, Grafana, and ELK.
- Proficiency in scripting and automation using Python, Shell, or Ansible.
- Knowledge of ITIL, Incident and Problem Management, with experience supporting telecom cloud and cloud-native network solutions.
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
