Job Description: Care Captain Help Desk
- Location: Bangalore
- About the Role:
The Care Captain will be stationed at a MediBuddy partner hospital, providing real-time assistance to patients who have booked appointments through the MediBuddy portal or app. This role is crucial in ensuring a seamless experience for patients visiting the hospital and involves direct interaction with patients to address their needs and concerns.
- Key Requirements & Responsibility's
- Freshers or experienced candidates in helpdesk, customer care roles or similar service-oriented roles. are welcome.
- Educational Qualification: A clinical/medical background is an advantage, but any graduation is acceptable.
- Quick learner with the ability to adapt to new processes and technologies.
- Strong communication skills with proficiency in English and Hindi are a must. Proficiency in regional languages is advantage.
- Ability to upsell services effectively.
- Understanding of the MediBuddy app and portal to assist users efficiently.
- Strong relationship management skills and openness to feedback.
- Polite and humble demeanour towards customers, ensuring a positive experience.
- Proficient in escalation management skills to resolve issues promptly and effectively.
- Proficient in MS Office and adept at using email platforms such as Outlook, Gmail, or Live Mail.
- Serve as a representative at the hospital help desk, providing support and guidance to patients.
- Ensure daily targets are met for various parameters, including bookings, attendance, and report generation.
- Assist patients with their queries and provide solutions promptly and efficiently.
- Coordinate with hospital staff to facilitate smooth operations and enhance patient experience.
- Maintain accurate records of patient interactions and transactions.
- Provide feedback and suggestions for process improvements to enhance service quality.
- Collaborate with other team members to ensure the overall success of the help desk operations.
Join us in making a difference in patient care and experience at MediBuddy partner hospitals. We are looking for enthusiastic individuals who are passionate about helping others and can thrive in a dynamic healthcare environment.
