Job description
CARS24 is seeking a highly motivated Car Advisor to assist customers in selecting and purchasing pre-owned vehicles. The ideal candidate will have a strong background in automotive sales, excellent customer interaction skills, and a keen understanding of the pre-owned car market.
Key Responsibilities:
- Customer Engagement: Greet and assist customers, understanding their requirements to recommend suitable vehicles.
- Sales Process Management: Handle the entire sales cycle from initial contact to finalizing the transaction.
- Product Knowledge: Maintain up-to-date knowledge of the car inventory, features, pricing, and competitive market trends.
- Test Drives: Arrange and accompany customers on test drives while addressing their queries.
- Financial Consultation: Provide customers with financing options and ensure transparency in financial dealings.
- Documentation: Assist in completing sales contracts, financing applications, and other required paperwork.
- Customer Follow-ups: Maintain relationships with previous customers to encourage repeat business.
- Customer Service: Address customer concerns professionally, ensuring a high level of satisfaction.
- Collaboration: Work closely with the sales and support teams to streamline processes.
Requirements:
- Experience: Minimum of 1 year in automotive sales or a similar customer-facing role.
- Skills: Strong communication, negotiation, and customer service skills.
- Knowledge: Familiarity with the pre-owned car market, financing options, and relevant documentation processes.
- License: A valid drivers license and a clean driving record.
- Work Environment: Ability to work in a fast-paced, target-driven setting.
