Captain

Company Description

Shilton Hospitality Pvt Ltd is a diverse hospitality company catering to a variety of experiences including business hotels, resto-bars, catering services, music festivals, and leisure resorts. With a commitment to offering exceptional service, Shilton Hospitality provides its guests with curated experiences across different sectors of the hospitality industry. Known for its excellence, the company aims to uphold quality and create memorable experiences for its guests.

Role Description

This is a full-time, on-site Captain position based in Bengaluru. As a Captain, you will oversee daily operations and provide excellent client and guest service. Responsibilities include managing staff, ensuring high service standards, addressing guest queries, and ensuring the seamless functioning of operations in your assigned area. You will also support and train junior staff to maintain service excellence and promote team collaboration.

Oversee day-to-day restaurant service operations and ensure smooth workflow

Lead, supervise, and support the service team during shifts

Ensure high standards of customer service, hygiene, and presentation

Welcome guests, take feedback, and ensure overall guest satisfaction

Handle customer complaints courteously and resolve issues promptly

Coordinate with kitchen and bar staff to ensure timely and accurate service

Manage table allocations, reservations, and service schedules

Train and guide staff on service standards and operational procedures

Monitor staff performance and maintain discipline on the floor

Ensure compliance with safety, hygiene, and company policies

Assist in opening and closing procedures of the restaurant

Strong leadership and communication skills

Good knowledge of food, beverages, and service etiquette

Ability to handle pressure and multitask during peak hours

Customer-focused with problem-solving abilities

Prior experience in a similar role preferred