Campus Technical Solutions Engineer

Who You'll Work With

• The TSE works in a non-silo environment, supporting all of Arista s products and the many
• network
• protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
• Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

What You'll Do

• Arista is looking for world-class technical solutions engineers to support our campus networking products and solutions. A Technical Solutions Engineer at Arista Networks is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. This is an excellent opportunity to be part of one of the fastest-growing technology companies as we continue the growth and expansion, with a focus on the Enterprise and Campus markets.
• The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching is required.
• Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development teams -- both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Key Responsibilities

• Post-sales technical support of Arista Campus products and solutions.
• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance, product application or compatibility matters.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product quality programs and product development.
• Bachelors in CS/IT/EC/EE or similar
• Working knowledge of networking industry, products, and protocols
• Minimum of 2-3 years hands-on experience on wireless networking
• Designing, deploying, configuring, troubleshoot