Campaign Operation Associate- Prime Video

Job Description: Campaign Operation Associate

Location: Chennai (Work from Office)

Work Hours: Rotational Shift(Day, afternoon, evening or night)

Experience: 0–1 years

Industry: Operations

Duration- 6 months

About The Motion Story

The Motion Story is a creative agency driven by one powerful belief, that stories move people.

Having worked with 100+ global brands like Amazon, Lakme, Meta, Spotify, Reliance, and CRED, we operate at the intersection of strategy, design, and innovation to help brands tell purposeful stories that spark real impact. Our portfolio spans 2d&3d animation, branding, and design, all executed with clarity, intent, and measurable outcomes. We believe in creating motion in everything we do, pushing brands forward, inspiring action, and shaping narratives that resonate. At our core, we're committed to continuous evolution, thoughtful execution, and creating work that adds value to both brands and people.

About the Role

We are hiring a Junior Operations Associate on a contractual basis to support campaign execution for Amazon Prime Video in collaboration with The Motion Story.

This is a fast-paced, detail-oriented role ideal for individuals looking to work at the intersection of operations and digital marketing. You will be responsible for ensuring smooth execution, tracking, and quality control of large-scale digital campaigns on Amazon's ad platforms. Pick and drop facility will be provided.

Summary

Amazonians are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a GSS Campaign Operations Associate, you will be working on building campaigns for Amazon Prime Video by using the various marketing tools, operations workflows and following the Standard Operating Procedures (SOP). You will be responsible for delivering the assigned campaigns on time with the right quality. You will also be responsible to learn and adapt to the new features and changes in the processes and following the SOP while creating campaigns. In this role, you will also be responsible for updating the workflow tools and trackers to keep track of daily tasks. This role will need flexibility to work on rotational shifts as per business requirements.

Key Responsibilities:

1. Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets.
2. Alerts managers/SMEs on problems or concerns in a proactive manner.
3. Meets the daily goals on tasks allocated.

Quality and Process Excellence:

1. Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
2. Comply with SOP or manager's directions and make sure that tasks meet quality standards.
3. Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
4. Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
5. Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis.