The Role
You will own the end-to-end execution of outbound voice bot campaigns for YuVoice clients — from launch to completion. This is an ops-first role. You will keep campaigns running, keep stakeholders informed, and keep problems from becoming crises. We are looking for someone who thinks from first principles: when something breaks, you figure out why before you ask for help.
What You Will Do
- Configure and launch outbound campaigns on the YuVoice platform per client brief
- Monitor live campaign health — call connect rates, attempt throughput, answer rates, drop rates
- Watch for infra signals: telephony trunk health, SIP errors, ASR/TTS latency spikes, queue backlogs
- Triage issues fast — distinguish a client data problem from a trunk failure from a bot config error
- Escalate proactively to the right stakeholder (client POC, infra team, product) with a clear, factual summary of what is wrong and what you've already ruled out
- Manage campaign schedules, DND filters, retry logic, and pacing as per client SLA
- Maintain a daily campaign status log; flag deviations from expected performance
- Coordinate with the client team on list uploads, campaign changes, and pause/resume requests
- Run post-campaign reports: attempts, connects, dispositions, conversion summary
What Good Looks Like
- Zero surprise failures — you catch issues before the client does
- Every escalation has a clear subject: what broke, since when, what you checked, what you need
- Campaigns launch on time with correct configurations — no rework after go-live
- You can explain a call drop trend without being told where to look
Who We Are Looking For
Must Have
- 1–4 years in ops, campaign management, telecom support, or a similar execution role
- Comfortable with data — can read a basic dashboard, spot an anomaly, and ask the right question
- Strong written communication — your escalation messages are clear, not panicked
- First-principles thinker: you isolate variables, you don't jump to conclusions
- Ownership mindset — you don't wait to be told something is on fire
Good to Have
- Familiarity with outbound dialers, IVR platforms, or telephony basics (SIP, trunks, ASR)
- Prior exposure to BFSI or collections campaign operations
- Basic SQL or Excel skills for pulling campaign data
- Experience working with client-facing teams under SLA pressure
Tools You Will Work With
- YuVoice campaign dashboard and ops console
- Telephony monitoring tools (trunk health, SIP logs)
- Ticketing / escalation tools (Slack, Jira, or equivalent)
- Google Sheets / Excel for reporting
Why YuVoice
- You will see the full lifecycle of AI-powered voice campaigns at production scale
- Small team — your decisions matter from day one
- Fast learning curve across telephony, AI, and enterprise ops
- Clear path to senior campaign ops, solutions engineering, or client success roles
