Job Description
Role Summary
This role is aligned to the VDI domain within Compucom's managed services . The resource is responsible for delivering L3 level services focused strictly on VDI technologies, ensuring SLA adherence, high availability, and enterprise-grade user experience in a Google-first environment.
Role Scope
- Operate within the VDI service tower with no cross-domain ownership
- Support enterprise user base in a regulated environment
- Align delivery with governance, security, and compliance standards
- Work within SLA/KPI-driven managed services model
- Collaborate with internal L2/L3/engineering teams for escalations
Experience Band
8-12 years VDI architecture
Key Responsibilities
- Manage Cameyo Virtual App Delivery platform
- Ensure availability of published apps via web-based streaming
- Troubleshoot session, latency, and app performance issues
- Support user access issues aligned with Zero Trust model
- Handle incidents, service requests and escalations
- Monitor capacity, usage and performance
- Perform root cause analysis and preventive actions
Technical Deliverables / Tools
- Cameyo advanced config
- Performance optimization tools
- Automation scripts
- Monitoring dashboards
Certifications (Google Aligned)
- Professional Cloud Architect
Shift & On-call Requirements
24x7 shifts with on-call
Soft Skills
- Strong customer communication
- SLA driven delivery mindset
- Analytical problem-solving
- Team collaboration
- Adaptability in 24x7 environment
