CAM CT -WFO

Company Description NoBroker.com is India's first and only PropTech unicorn, offering a brokerage-free property search platform that directly connects property owners with tenants and buyers. Founded in 2014 by alumni of IIT Bombay, IIT Kanpur, and IIM Ahmedabad, the company now serves over 3 million customers every month across major cities including Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad. Backed by leading global investors, NoBroker.com has raised significant funding to expand its range of tech-enabled real estate services. These services span verified properties, tenant and buyer matching, online rental agreements, home services, loans, and community management solutions like NoBrokerHood. The organization values meritocracy, rapid learning, and a high-growth environment, offering opportunities for professional development and competitive compensation.

Role Description The CAM CT - WFO role at NoBroker HR is a full-time, on-site position based in Chennai. The role involves managing customer accounts for property-related services, coordinating with cross-functional teams, and ensuring smooth end-to-end support for tenants, buyers, and property owners. Daily responsibilities include handling customer inquiries via calls and digital channels, maintaining accurate records in internal systems, and resolving issues within defined timelines and quality standards. The role also includes following established processes, meeting performance targets, providing feedback on recurring customer issues, and contributing to continuous improvement of workflows. The individual will collaborate closely with peers and supervisors to deliver a consistent, customer-centric experience aligned with NoBroker's brokerage-free model.

Qualifications

• Customer service and communication: Strong verbal and written communication skills, ability to handle high volumes of customer interactions, and a customer-first mindset.
• Operations and process management: Experience in following structured workflows, updating CRM or similar tools, and adhering to defined SLAs and quality metrics.
• Problem-solving and analytical skills: Ability to identify issues, analyze customer needs, and propose practical resolutions within operational guidelines.
• Collaboration and teamwork: Capability to work effectively with internal teams, share insights, and support collective goals in a fast-paced environment.
• Technical and domain familiarity: Comfort with using web-based platforms, basic data-entry and reporting skills; prior exposure to PropTech, real estate, or BPO/KPO environments is an advantage.
• Educational background: Bachelor's degree or equivalent in any discipline; relevant experience in customer support, account management, or contact center roles is preferred.
• Work approach: High level of ownership, reliability in an on-site setup, flexibility to work rotational shifts if required, and commitment to continuous learning.