Caller (US Voice Process Night shift)

About Us:

Mavrix is a global technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

We partner with clients to operate as part of their extended team in ways that best suit their organization's culture and requirements.

Key Responsibilities:

Outbound Calling: Initiate outbound calls to international customers with the aim of promoting products/services, addressing inquiries, and resolving issues. Communicate with customers via phone, email and chat

Work with internal departments to meet customer's needs and Data entry in various platforms

Market Research: Do the survey and research and connect international client through Email and LinkedIn.

Customer Engagement: Engage with customers in a professional and courteous manner, actively listening to their needs, and providing relevant information.

Performance Metrics: Meet and exceed established performance metrics, including call quality, productivity, and customer satisfaction targets.

Location: Ahmedabad

Benefits:

•Competitive salary

•Paid holidays

•Incentives

Job Type: Full-Time

Education: Bachelor's or Pursuing (Preferred)

Language: English (Preferred)

Shift availability: Night Shift (Preferred)